Customer service
- Purchase process and orders
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You can obtain more information related to several aspects of the purchase process by visiting our FAQs section, where you will find detailed information.
In the section My account you can also check the order status, download invoices or edit your profile information at Plantel Store.
If you want to extend information about some FAQ or raise a new one, please let us know by means of our customer service email: customer.service@plantel.com. We will be glad to solve any doubt that could arise.
- Doubts about the use of IbO
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IbO includes a great collection of contextual video tutorials that gives you support throughout the innovation process, helping you to optimize its management and solve doubts. Any user can consult the more suitable tutorials according to what he/she is doing and his user profile.
This knowledge base already exceeds 4 hours of video and keeps on growing from the requests of our clients or the doubts expressed to the support department.
Of course you can always consult our support department via email support.ibo@plantel.com, where we will be glad to solve your doubts. In addition, you can request the inclusion of new video tutorials on those aspects that you consider appropriate.
- Technical support and updates
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IbO is a SaaS application therefore it runs in the servers that Plantel allocates to offer the service. Avoid worrying about complicated installations, we deal with that.
IbO is permanently updated without needing intervention on your side. We are in charge of implementing the updates as soon as they are available so that you always have the newest version of your system of innovation management. Of course you do not need to make additional payments for that.
Thus you don't need to invest in servers or networks, or do its maintenance. The only requirements are an access to Internet and a browser (Internet Explorer, Firefox, Chrome, Safari, etc...).
If there are ever access problems with IbO, it can be caused by the model or version of your browser, its settings or to an inadequate monitor resolution. On the product pages you will find a list of recommended technical requisites.
If you want to report a bug you can do it by means of the support department email: support.ibo@plantel.com.
A tool to manage innovation at your company in an effective and fluent way.
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IbO includes over 40 video tutorials. View an example:
